Like everything else we do, we take a holistic approach to customer support. Sure, an issue is often times just simply related to the application. Just as often though, it highlights user training or business process opportunities. Businesses want a partner who will help them accomplish their goals through enhanced professional service offerings, of which traditional support is just one aspect. Customers demand great self-service options and rapid responses without losing the option of engaging with a human being.
Rather than relying just on email and phone communications, daVinci now provides support through live in app chat:
- Readily available and trained agents for all channels
- Contact resolution tools for live troubleshooting
- Hands-on solution to deliver a superior customer experience