Your satisfaction is our number one priority.
Our various avenues for customer support and services are designed to maximize the value of your investment by ensuring that your users leverage all the benefits daVinci can deliver. We recognize our customers expect more than just product support and issue exchange. To us, it isn’t simply a transaction, having the insight and tools to understand and react to the broader issues our customers have is what set us apart from the rest.
Like everything else we do, we take a holistic approach to customer support. Sure, an issue is often times just simply related to the application. Just as often though, it highlights user training or business process opportunities. Businesses want a partner who will help them accomplish their goals through enhanced professional service offerings, of which traditional support is just one aspect. Customers demand great self-service options and rapid responses without losing the option of engaging with a human being.
Rather than relying just on email and phone communications, daVinci now provides support through live in app chat:
- Readily available and trained agents for all channels
- Contact resolution tools for live troubleshooting
- Hands-on solution to deliver a superior customer experience
Communicate. Communicate. Communicate.
A key aspect of any merchandising organization is the team’s ability to effectively communicate with each other and with other internal or external partners. That’s why we’ve incorporated our announcement functionality for all daVinci applications.
- Share up to date and relevant information to the whole user community
- View daVinci announcements highlighting the latest product release as well as other news and information updates
Insight Driven Improvements
Contrary to popular belief, at daVinci, we see customer issues as a great source for feedback. High volume questions and support areas are key sources for product and feature enhancements. Our central repository for all customers provides valuable insight such as common ticket issues; ticket volume can help clarify specific application areas requiring updates or greater efficiency. Part of our mission is to constantly monitor all avenues to make sure the needs of our customers are being met.