Like everything else we do, we take a holistic approach to retail support. Sure, an issue is oftentimes just related to the application. Just as often, though, it highlights user training or business process opportunities. Businesses want a partner who will help them accomplish their goals through enhanced professional service offerings, of which traditional support is just one aspect. Customers demand great self-service options and rapid responses without losing the option of engaging with a human being.
Rather than relying just on email and phone communications, daVinci Retail now provides support through an in-app live chat:
- Readily available and trained agents for all channels
- Contact resolution tools for live troubleshooting
- A hands-on solution to deliver a superior customer experience